Getting started with Rentailo

Everything in Rentailo belongs to a store: its products, bookings, customers and team.

• Create an account with your email or Google, then confirm your email address.
• Create a store and add its name, contact details and opening hours.
• Choose the store currency and time zone. All dates and amounts use them.
• Optionally set the default hold time, the time items need before pickup and after return, and the pickup and payment instructions shown on rental slips.

Currency is locked after the first booking or payment, and the time zone after the first booking, so set them first.

Go to Inventory and choose Add item.

• Pick how to track it: Total quantity for stock you simply count, or Individual units for items you track one by one with their own codes.
• Set the rate per rental, or per day. A day is each started 24 hours.
• Add photos and an optional barcode or QR value so you can scan the item later.

Go to Bookings and choose New booking. Everything is on one page.

• Set the pickup and return times. Only products that are free for that time are listed, and quantities are capped by stock.
• Choose or add the customer, check the total and deposit, and add notes if needed.
• Save it as Save quote (nothing is reserved), Hold booking (items are reserved until the hold expires) or Confirm booking.

A quote or hold keeps the same booking number when you confirm it later. Stock is checked again before anything is reserved.

Open the booking on pickup day (Today lists every pickup) and choose Hand over.

• Enter the quantity handed over, or choose the unit codes for individually tracked items.
• Tap the scan button to use your phone camera on a barcode or QR code, or type the code.
• Choose Confirm handover. You can hand over part of a booking now and the rest later.

When items come back, open the booking and choose Receive return.

• Select the products and enter the quantities returned, or scan or choose the unit codes.
• If something is damaged or missing, use Report issue and describe it. Then choose Save returns.
• Reported items wait in Inventory under Care & repair. Move them to Cleaning or Repair, then choose Mark ready to make them available again.

Receiving items never adds a charge on its own. Add a damage charge in the payment summary if you need one.

Each booking has a payment summary showing what is due, what was paid and what deposit is held.

• Take payment the way you usually do, such as cash, a card terminal or a bank transfer.
• Record it with Receive payment or Receive deposit. When money goes back, an Owner records it with Refund customer.
• Rentailo works out the amount due and any refund due for you.

Rentailo does not process card payments. It keeps a record of the money your shop handles.

Open the booking and choose Share rental slip.

• Copy the link and send it to your customer any way you like. They do not need an account.
• Set when the link expires. Create a new link if you need to replace the old one.
• The slip shows your store details, the items, dates and amounts. It never shows internal notes or the customer’s address.

Owners can open the account menu and choose Team & permissions.

• Choose Invite a team member and enter their email address.
• Staff run daily rentals. Owner also gives full control, including store settings, team access and money corrections.
• Have more than one location? Use Create a store, then Switch store from the account menu.