Privacy Policy
Last updated 2 November 2026
This policy explains what information Rentailo collects, why we use it, who we share it with and the choices you have.
1. Who we are
Rentailo is provided by [Company legal name], [registered address]. For account data, we decide how it is used. For the customer records a store adds, the store decides how they are used and we process them on the store’s behalf.
2. Information we collect
Account information: your name and email address. Sign-in is provided by Google Firebase Authentication. If you use email and password, Firebase stores the password as a secure hash and we never see it. If you continue with Google, Google shares your name and email address with us.
Store Data you add: store details, products and photos, bookings, handover and return records, payment and deposit records, and customer details such as names, email addresses, phone numbers, optional addresses and internal notes.
Technical information: sign-in sessions, IP address and request logs used for security, rate limiting and troubleshooting.
Subscription billing: if you buy a plan, our payment provider collects your payment details. We receive the subscription status and plan, not your full card number.
3. How we use information
- to provide the Service, including bookings, inventory and rental slips;
- to send account emails, such as verification, password reset and team invitations;
- to keep accounts and stores secure and separate from each other;
- to manage subscriptions and plan limits;
- to meet legal obligations.
4. What we do not do
- We do not sell personal information.
- We do not use advertising cookies. Optional website analytics runs only with your permission.
- We do not contact your customers. Rental slip links show only the details a store chooses to share and never include private addresses or internal notes.
7. How long we keep information
We keep account and Store Data while your account is active. After an account or store is closed, we delete or anonymise it within [retention period], except records we must keep for legal, tax or accounting reasons. Backups are overwritten on a rolling schedule of [backup retention].
8. Security
Data is sent over encrypted connections. Each store’s data is isolated at the database level, team access is role-based, product photos are stored privately and shown only to your team or on rental slips you share, and rental slip links use long random tokens that stores can revoke. No system is perfectly secure; we will notify affected account owners of a breach as required by law.
9. Your choices and rights
You can update your profile in Settings. Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal data, and to object to some processing. Contact [privacy email] and we will respond within the time the law requires.
If you are a customer of a rental store, please contact that store first; we will help them respond to your request.
10. International transfers
Rentailo is used internationally. Where information is transferred across borders, we use safeguards required by applicable law. [Describe storage region and transfer mechanism.]
11. Children
The Service is for businesses and is not intended for children under 16.
12. Changes and contact
We will post changes to this policy here and tell account owners about significant changes. Questions or requests: [privacy email]. See also our Terms of Service.